Over the past 2 days, our Netherlands location experienced a series of disruptions stemming from our migration to a new upstream provider.

As we promised, we are providing a full post-mortem of what happened in order.

What happened
It all started three months ago, when our Zet.Net uplink came under a large-scale DDoS attack, heavily saturating our uplinks and putting our Netherlands location as a whole at risk. This was also heavily compounded by ongoing issues with Zet.Net themselves - their services had been severely declining, with often congestion issues during peak hours, as well as their NOC team not being very responsive. They were also unable to provide a solid solution for our network at that time. Given the attack combined with the overall deterioration in quality, we made the decision to cancel our contract and reroute all Netherlands traffic through our Germany location. While this added a few milliseconds of latency, it allowed us to protect the servers while we searched for a better long-term solution.

During this period, we were actively on the lookout for a new upstream provider - one that could properly accommodate our Netherlands location and allow us to live up to the promises we've made to our customers.

Once we found the right provider, we began the migration. Due to a combination of issues that arose during the process - including mistakes made on both the upstream provider's end and our own - the transition did not go as smoothly as intended. As a result, some of our traffic was unable to reach our servers properly, causing network drops and, in some cases, downtime for affected customers.

Resolution
We're pleased to confirm that the maintenance has already been completed, and our Netherlands network is now running on the new upstream provider. The new upstream provider features a large number of private peerings with key providers across Central and Eastern Europe, delivering even lower ping times for our customers. This upgrade also lays the groundwork for future development of our network infrastructure, including the planned deployment of a core network in one of our key data centers.

Compensation
We understand these issues were frustrating and caused real disruption for many of you. To make things right, we will be providing three additional days of service compensation to all impacted customers.

Conclusion
Looking ahead, this upgrade will allow us to further develop our tariff plans and expand our range of offerings, including custom solutions tailored to your needs.
We thank everyone for their patience throughout this incident.