History
May 2026 - Jul 2026
Incident
Packet Loss in Finland
Affected services:
🇫🇮 HT [9454P] odessana - VM Status
🇫🇮 HT [9454P] fulva - VM Status
🇫🇮 HT [7950X3D] cana
🇫🇮 HT [7950X3D] corsac - VM Status
🇫🇮 HT [9454P] bengalensis - VM Status
🇫🇮 HT [9454P] bengalensis
+43 more
Resolved
We are happy to confirm that the Finland traffic loss issue has been fully resolved as of 06:20 PM UTC.

Arelion has confirmed that the problem was on their side, caused by congestion issues within their network in Finland.

Our Finland network is now operating normally, and packet losses are no longer present. We will continue to monitor the situation to ensure stability remains consistent.

Fun fact: this was most likely linked to the UEFA World Cup, with a live game between Belgium and Egypt taking place right now.

We thank everyone for their patience and understanding throughout this incident.
Jun 15, 6:20 PM
Identified
Our Finland location is currently experiencing traffic losses originating from our upstream provider's uplink at Arelion since 05:25 PM UTC.

The issue has been traced to Arelion's side, with packet losses visible directly on their routers. This confirms the problem lies within their network and not our own configuration. This issue also impacts many other providers who rely on Arelion. Our upstream provider has escalated the matter, and we are currently awaiting resolution on Arelion's end.

As the fix is dependent on Arelion's team, we do not have a definitive timeframe at this stage. We are staying in close contact with our upstream provider and will provide updates as soon as the situation progresses.

We apologize for the disruption and appreciate your understanding. Further updates will follow as soon as we have more information.
Jun 15, 5:25 PM